While the incident lasts
Temporary measure, until further notice:
Company WhatsApp: +55 54 98138-5754, voice messages only. Until further notice we are not accepting written messages, files or links on that channel. This is not how we normally work: it is a security measure while the situation is unresolved.
Team support: tickets at tecplay.inf.br only. We do not provide support by e-mail.
On 20 August 2026, a Discord account used by our team was taken over by a third party. That person has been using the account to impersonate us when talking to players, friends and partners.
A police report has been filed, the incident was reported to the Brazilian data protection authority, and a lawyer is handling the case. The investigation is ongoing, and the unauthorised access is still active.
The compromised accounts
Two Discord accounts have been in a third party's hands since 20 August 2026. In both, the display name and picture were changed, so they may appear to you under a different name. The ID does not change, and the old conversation history is still there. That is exactly what makes the scam look genuine.
- tecplay_br, ID
553742589925523468 - ccat2019, ID
1046131968246550608
Any message from those accounts dated 20 August 2026 or later is not from us.
What we never do, incident or not
- Ask you for money in a private message, by any payment method;
- Ask for your password, your token, or a code sent to your phone or e-mail;
- Send you a file, mod, program or link to open or install;
- Ask you to join another game's server, whether "to help out" or "to test something";
- Ask for payment to release, return or unlock anything on your account;
- Support you by e-mail.
If this already happened to you
- Do not pay. Paying does not restore access, and the money is rarely recovered;
- Do not install anything they sent, and do not join any server they pointed you to;
- Keep everything: screenshots, timestamps, receipts. That is what the authorities work from;
- If you paid by Pix, contact your bank the same day and ask for the Special Refund Mechanism (MED). The sooner, the better the odds;
- Reach us by voice message on the official WhatsApp, or open a ticket at tecplay.inf.br.
How to confirm it is really us
This website and tecplay.inf.br are our trusted channels. Anything important appears here, at the official address. A private message on its own confirms nothing, no matter which profile it comes from.
Your account and purchase data on this site were not accessed. The problem is with the messaging account, not here.
Thank you for your patience, and for speaking up when something looks off. That is how we found out about several of these cases.